Return Policy

At DUBiTrade, we strive to ensure your satisfaction with every purchase. However, if you need to return an item, please review our detailed return policy below:

Approval Before Return

Before returning any item, you must first obtain approval from our customer service team. Please contact us before shipping your item back to ensure a smooth return process.

Eligibility and Timeframe

- Purchase Date: You have 7 days from the date of purchase to initiate a return.

- Condition: The item must be unused, unworn, and in excellent condition, with all original tags attached. It should be returned in the original, undamaged box or packaging with the tape seals intact.

Restocking Fee

- Restocking Fee: A 20% restocking fee will be deducted from the purchase price for all returned items.

Shipping Costs

- Return Shipping: You are responsible for the cost of shipping the item back to us. This applies to all returns, regardless of the reason for the return.

Non-Returnable Items

- Change of Mind: We do not accept returns if you simply change your mind about the item.

Condition of Returned Items

- Resale Condition: If the returned item is not in a condition suitable for resale (e.g., damaged, missing packaging, or parts), we will not be able to issue a refund.

Return Process

- Initiating a Return: To start a return, please contact our customer support team at [sales@dubitrade.ae]. They will guide you through the return process and provide the necessary instructions.

Thank you for shopping with DUBiTrade. We appreciate your understanding and cooperation with our return policy. Our goal is to make the return process as straightforward and hassle-free as possible. If you have any questions or need further assistance, please do not hesitate to reach out to our customer support team.